The Retreat

Tour Policies

Temporary Visitor Guidelines

Beginning June 6, 2020 Until Further Notice

The health and safety of our guests, staff, and volunteers is of the utmost importance at Poplar Forest. In line with the latest guidelines issued by the Centers for Disease Control and Prevention (CDC) and the State of Virginia related to COVID-19, Poplar Forest kindly requests that visitors adhere to the following protocols. Please note: these policies may change as we continue to follow local and national recommendations.

  • Stay at home if you are sick, experiencing symptoms of COVID-19, or have had known exposure to the virus.
  • Face masks are required while on tour and inside all buildings. If you do not have a mask, you will be asked to purchase one from the Museum Shop.
  • In all indoor and outdoor spaces, stay at least six feet away from other visitors, staff, and volunteers.
  • To ensure your continued safety while at Poplar Forest, follow all instructions from our staff members during your visit.

Visitors not following requirements will be asked to leave.

House Accessibility

Handicapped access is available to the upper level of the house via a lift. The lift must be operated by a Poplar Forest staff member. Please inquire at the Museum Shop if you need assistance.

The distance from the start of the tour to the house is 200 feet over a lawn with no sidewalk or paved road. There are 7 stairs to the front door. Visitors may use wheelchairs or walkers inside the house. The house has bow-backed Windsor chairs for those who are unable to stand for extended periods of time.

Backpacks

No bags or backpacks may be carried on a visitor’s back during house tours.

Photography

Photography and videography for personal use only are permitted inside the house at the discretion of your tour guide. Still photography and video recording for personal use only are permitted on the grounds.

Smoking

Smoking is prohibited in all buildings and on the grounds. A designated smoking area is located near the visitor parking area.

Pets

Pets are welcome on the grounds. Pets must be leashed at all times and are not allowed (excluding service animals) in any buildings. Please clean up after your pet. A limited number of temporary kennels are available onsite to house your pet during your tour. Locks for the kennels are free of charge and available in the Museum Shop.

Food and Drink

Picnic tables are available on site. Visitors may purchase a small assortment of snacks and drinks in the Museum Shop. Food, drink and chewing gum are not permitted in the house.

Cell Phones

Please turn off or silence cell phones while touring the house.

Visiting with Children

Strollers are permitted on the grounds and in the house. Parents of active or restless young children may be asked to take turns touring the house as a courtesy to other visitors.

Severe Weather

Virginia can be subject to sudden storms with lightning. Please take shelter in the lower level of the house, admissions/museum shop or exhibit buildings. Do not take shelter under trees during storms where you could be subject to injuries.

Restrooms

Restrooms are located adjacent to the admissions/Museum Shop and are handicapped accessible.